This Return and Refund Policy sets out the terms and conditions under which malestvari (operating via website www.malestvari.com, contact email: childrens@malestvari.com) provides refunds, replacements, and processes returns for customers residing within the European Union and wider European region.
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1. Statutory Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with European Union consumer protection regulations, customers located within Europe have the right to withdraw from their purchase within 14 calendar days without giving any reason.
Withdrawal Period: The withdrawal period expires 14 days from the date on which you, or a third party indicated by you (other than the carrier), physical possession of the goods is acquired.
Exercising the Right: To exercise the right of withdrawal, you must inform malestvari of your decision to cancel your order by issuing a clear statement via email to childrens@malestvari.com prior to the expiration of the 14-day period.
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2. Standard Returns Process & Address
If you elect to return an item pursuant to your statutory right of withdrawal, the product must be returned in a condition suitable for inspection, original state, and with appropriate protective packaging.
Return Address:
malestvari
Ul. Vjenceslava Richtera 4,
10020, Zagreb,
Croatia
Return Shipping Costs: Unless the item delivered was damaged or non-conforming, the direct cost of returning the goods remains the responsibility of the customer.
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3. Damaged, Defective, or Incorrect Goods
Where an item received is damaged, defective, or incorrect upon delivery, special simplified procedures apply to expedite resolution:
Notification: Please contact malestvari via email at childrens@malestvari.com describing the issue and attaching clear photographic or visual documentation of the item and packaging.
No Physical Return Required: For verified physical damage or defects, customers are not required to return the damaged item back to Croatia. Upon visual validation of the evidence provided, malestvari will process either a replacement shipment or a full refund for the affected order.
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4. Logistics, Transit Delays, and Non-Delivery
malestvari partners with international priority shipping carriers, including DHL, FedEx, and UPS Priority Services, to fulfill orders across Europe.
Delivery Investigations: If a consignment exceeds the standard estimated transit window, malestvari will initiate a formal investigation with the respective carrier (DHL, FedEx, or UPS).
Resolution: Following the outcome of the carrier investigation, malestvari will, depending on the case parameters, offer a full refund or dispatch a replacement order to the recipient.
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5. Refunds & Payment Methods
Once a refund is approved (whether via standard return processing, damage verification, or non-delivery resolution), the reimbursement will be executed back to the original method of payment utilized during checkout.
Supported Payment Methods:
Credit and Debit Cards (Visa, Mastercard, American Express)
Digital Wallets and Mobile Payments (Apple Pay, Google Pay, and eligible Digital Wallets)
Processing Duration: Refunds are processed promptly upon confirmation. The time required for the refunded funds to reflect in your account depends on the issuing institution or payment provider involved.
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6. Contact Information
For any inquiries regarding returns, order cancellations, or refund status, please direct correspondence to:
Brand Name: malestvari
Website: www.malestvari.com
Customer Support Email: childrens@malestvari.com
Return Facility Address: Ul. Vjenceslava Richtera 4, 10020, Zagreb, Croatia